Privacy Policy for Oasis Lights
At Oasis Lights, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our site, engage with our services related to custom night lights, energy-efficient LED lamps, decorative lighting fixtures, smart home lighting solutions, and wholesale distribution.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Data You Provide: This includes information you submit when you make a purchase, create an account, sign up for our newsletter, contact customer service, or interact with our online platform in other ways. This may include your name, shipping address, billing address, phone number, and email address.
- Transaction Data: Details about products and services you have purchased from Oasis Lights, including payment method details which are processed securely by third-party payment processors and not stored directly by us.
- Technical and Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referral sources, pages viewed, and the path you take through our site. This helps us understand user behavior and improve our platform.
- Communication Data: Records of your communications with us, including emails, chat conversations, and phone calls, to assist with customer support and service improvement.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Manage Services: Processing your orders, fulfilling purchases, and delivering products such as custom night lights, LED lamps, and decorative fixtures.
- Customer Support: Responding to your inquiries, providing assistance, and managing our relationship with you.
- Improve Our Offerings: Analyzing site usage to enhance our product range, including smart home lighting solutions, and optimize user experience on our site.
- Marketing and Communication: Sending you updates, promotional materials, and information about new products or special offers, where you have consented to receive such communications.
- Security and Fraud Prevention: Protecting our site and systems from unauthorized access, fraud, and other illegal activities.
- Legal Compliance: Fulfilling our legal obligations and resolving any disputes.
3. Disclosure of Your Information
Oasis Lights may share your information with:
- Service Providers: Trusted third parties who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These providers are obligated to protect your information.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data we hold.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request that we limit the processing of your data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Withdraw your consent at any time for processing activities based on your consent.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Links
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Oasis Lights
789 Bayview Crescent, Unit 102,
Vancouver, British Columbia,
V6B 3P9, Canada